Privacy Policy

Effective Date: 29, September, 2024

SweetBill ("we," "our," or "us") operates the SweetBill mobile application (the "App"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our App or services and the choices you have associated with that data.

1. Information We Collect

Personal Data

We collect various types of information in order to provide and improve our services:

• Account Information: When you create an account, we collect personal information such as your name, email address, phone number, and payment details.
• Usage Data: We collect data about how the App is accessed and used, including your device's Internet Protocol (IP) address, browser type, browser version, and pages you visit on the App.
• Location Data: We may collect and use your location data if you grant permission through your device settings.

Children's Privacy

If you are under 13, please do not submit any personal information through the App. We do not knowingly collect personal data from children under 13.

2. How We Use Your Data

We use the collected data for various purposes:

• To provide and maintain our service
• To notify you about changes to our service
• To manage your account and deliver personalized content
• To process transactions such as bill payments and airtime purchases
• To improve the functionality of the App and ensure the security of your data

3. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. Transaction records may be retained for a period of [7 years] for audit and legal purposes.

4. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may employ third-party companies and individuals to facilitate our service (e.g., payment processors, cloud storage).
• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We take the security of your personal data seriously. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request a copy of the data we hold about you.
• Rectification: You can request to correct inaccurate or incomplete data.
• Deletion: You can request to delete your data (subject to legal or auditing requirements).
• Objection: You can object to the processing of your data for specific purposes.

To exercise any of these rights, please contact us at support@sweetbill.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our App and hold certain information. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings.

8. Links to Other Sites

Our App may contain links to third-party sites that are not operated by us. If you click a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We are not responsible for the content or privacy practices of third-party sites.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Effective Date." You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@sweetbill.ng
• By visiting this page on our website: https://sweetbill.ng/contact