Privacy Policy
We take your privacy seriously. Here's exactly how we collect, use, and protect your information.
Overview
Welcome to SweetBill ("Company", "we", "us", or "our"). This Privacy Policy explains how SweetBill (sweetbill.ng) collects, uses, discloses, and safeguards your information when you use our mobile application and website.
By using SweetBill, you agree to the practices described in this Privacy Policy. If you disagree with any part, please discontinue use of our services. We are committed to protecting your personal data in accordance with applicable Nigerian data protection laws, including the Nigeria Data Protection Regulation (NDPR) issued by NITDA.
Information We Collect
Personal Information You Provide
When you register or use SweetBill, we collect information you voluntarily provide, including: full name, phone number, email address, billing information, and authentication credentials (username/password). We do not store your full card details — payments are processed through secure, certified third-party payment processors.
Transaction Data
We collect records of all transactions made through SweetBill, including transaction amounts, dates, timestamps, service type (data, airtime, electricity, etc.), recipient phone numbers or meter numbers, and transaction reference IDs.
Usage & Device Data
We automatically collect certain technical information when you use our app or website: device type, operating system, app version, IP address, browser type, pages visited, time spent on pages, and clickstream data. This helps us improve performance and detect fraud.
Location Information
We may collect approximate location data (based on IP address) to comply with regulatory requirements, improve our fraud detection, and tailor services to your region.
How We Use Your Information
Service Delivery
Your information is primarily used to process your transactions, manage your SweetBill account, and deliver the services you request (data, airtime, bill payments, etc.). This is the core purpose of all data collection.
Security & Fraud Prevention
We use your data to verify your identity, detect suspicious activity, prevent unauthorised access, and protect both you and SweetBill from fraudulent transactions.
Communication
We use your contact details to send transaction confirmations, receipts, account alerts, security notifications, and — if you have opted in — promotional offers, cashback updates, and product announcements.
Improvement & Analytics
Aggregated and anonymised usage data helps us improve the SweetBill platform, fix bugs, optimise performance, and develop new features that better serve our users.
Legal Compliance
We process and retain certain data as required by Nigerian financial regulations, including AML (Anti-Money Laundering) and KYC (Know Your Customer) requirements applicable to electronic payment services.
Data Security
Encryption
All data transmitted between your device and SweetBill servers is encrypted using industry-standard TLS (Transport Layer Security). Sensitive data at rest is stored using AES-256 encryption.
Access Controls
Access to user data is strictly limited to authorised SweetBill personnel on a need-to-know basis. All employees with data access undergo background checks and are bound by confidentiality obligations.
Monitoring
We continuously monitor our systems for suspicious activity, unauthorised access attempts, and potential data breaches. Our incident response plan ensures rapid action in case of any security event.
Your Responsibility
You are responsible for maintaining the confidentiality of your SweetBill login credentials. Never share your password or OTP with anyone — not even SweetBill staff will ever ask for this.
Data Retention
Active Accounts
We retain your personal information for as long as your SweetBill account is active and for a period thereafter as required by Nigerian financial regulations — typically 5–7 years for transaction records under AML/CFT regulations.
Account Deletion
If you request account deletion, we will delete or anonymise your personal data within 30 days, except where retention is required by law. Transaction records may be retained in anonymised form for regulatory compliance.
Your Rights
Access & Portability
You have the right to request a copy of the personal data SweetBill holds about you, in a structured, machine-readable format.
Correction
You can request correction of any inaccurate or incomplete personal information we hold about you, directly from your account settings or by contacting support.
Deletion
Subject to legal retention obligations, you may request deletion of your personal data. To initiate this, contact us at support@sweetbill.ng with the subject line "Data Deletion Request".
Opt-Out of Marketing
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by updating your notification preferences in the SweetBill app.
Complaints
If you believe your data rights have been violated, you may file a complaint with the National Information Technology Development Agency (NITDA), the Nigerian data protection authority.
Third-Party Services
Payment Processors
SweetBill uses certified Nigerian payment processors to handle financial transactions. These processors have their own privacy policies and are regulated by the Central Bank of Nigeria (CBN).
Google Play
If you download SweetBill from the Google Play Store, Google's privacy policy applies to that interaction. We recommend reviewing Google's terms separately.
External Links
Our app or website may contain links to external sites. SweetBill is not responsible for the privacy practices of those sites and encourages you to review their policies independently.
Children's Privacy
Age Restriction
SweetBill is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors. If we discover that a minor has created an account, we will promptly delete the account and all associated data.
Parental Guidance
If you are a parent or guardian and believe your child has provided personal information to SweetBill without your consent, please contact us immediately at support@sweetbill.ng.
Changes to This Policy
How We Notify You
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. We will notify you of significant changes by displaying a prominent notice in the app or sending an email to your registered address at least 14 days before changes take effect.
Review Regularly
We encourage you to review this Privacy Policy periodically. Your continued use of SweetBill after any changes constitutes your acceptance of the updated policy.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Phone
09114071688Address
5, Ifelodun Street, Ajegunle Ikorodu, Lagos, Nigeria
Website
sweetbill.ng